LEGAL
REFUNDS & RETURNS
Our policy for physical and digital purchases.
01PHYSICAL ITEMS: ALL SALES FINAL
Physical releases are limited, individually numbered units, so all sales are final. We don't accept returns or exchanges for change of mind or sizing.
02DAMAGED, DEFECTIVE OR WRONG ITEM
If your item arrives damaged or defective, or you received the wrong item, email business@nateunlocked.com within 7 days of delivery with your order details and photos. We'll make it right with a replacement where possible, or a full refund. Because units are numbered, an exact replacement may not be available.
03DIGITAL PRODUCTS
Digital products are delivered instantly, so they're non-refundable once delivered or accessed. If a digital product fails to deliver, won't open, or is materially different from its description, email business@nateunlocked.com within 14 days of purchase and we'll fix it or refund you.
04CANCELLATIONS
Paid orders can't be cancelled. If we can't fulfil an order (for example, a unit became unavailable because of an error), we'll cancel it and refund you in full.
05HOW REFUNDS ARE PAID
Approved refunds go back to your original payment method through Stripe. Depending on your bank, it can take 5–10 business days to appear.
06CHARGEBACKS
Please contact us before disputing a charge with your bank. We can usually resolve issues faster, and unwarranted chargebacks may result in account suspension.
07CONTACT
Refund requests and questions: business@nateunlocked.com.